April 2015

Have you seen an increase in the number of nuisance calls?

ResponseTap’s Technical Support Team have recently been made aware of an increase in the number of nuisance calls being received on UK Freefone numbers.  We are currently investigating these calls ...

We’ve been named a “Cool Vendor” in CRM Customer Service and Support by Gartner

As the hawk-eyed amongst you might have noticed already, ResponseTap has been named a ‘Cool Vendor’ in the “Cool Vendors in CRM Customer Service and Support, 2015” report by Gartner, Inc, pub...

Is Digital Bias Preventing You From Truly Understanding Your Customers?

A recent report, published by ResponseTap in partnership with Econsultancy, examined the depth of business’ understanding of the customer journey. Although 73% of respondents believe that data (sing...

The rise of digital bias sees marketers take a wrong-turn on the customer journey

We recently published a report with Econsultancy, which investigates how well businesses understand the customer journey. As you might have read in our previous blog post, this research discovered tha...

Report: The Customer Journey Still an Omni-Channel Mystery

For marketers, it’s clear that offering a seamless experience across all touchpoints is the best way to build true customer loyalty. The latest ResponseTap research, conducted in partnership with Ec...

Is the customer journey an omni-channel mystery? Our new report reveals a four year standstill

There have been many articles and blog posts dedicated to the ‘omni-channel’ strategy in the media recently; it’s clear for marketers that offering a seamless experience across all touchpoints i...

OFCOM changes to the advertising and pricing of Service Numbers.

As a result of many consumer complaints, OFCOM has finally decided to change the way in which “Service numbers” are priced. Service numbers are primarily numbers starting with 08 or 09. These new ...