ResponseTap launches on Salesforce AppExchange to humanise the customer experience for brands
Integration will enable call handlers to know exactly who is calling, what they want and how best to handle the call, resulting in more sales 16 March 2016, London – ResponseTap , a leading prov...
Response TapPosted on 22 March 2016 Posted in Corporate News, General, News
Increasing Contact Center Efficiency for the Travel Sector in January
One of the busiest times of the year for travel agencies – for all kinds of travel company, actually – is January. It’s traditionally a time when people start to think of their summer holidays, ...
Response TapPosted on 04 January 2016 Posted in General, News, UK Blog, US Blog
ResponseTap exhibiting at Europe Customer Festival 2015
On Tuesday 8th and Wednesday 9th September ResponseTap will be attending the Europe Customer Festival in London, this conference aims to bring all aspects of the customer journey together; from cu...
Katie JamesonPosted on 06 August 2015 Posted in General, UK Blog, UK News
Integrating Call-Tracking with Salesforce CRM
Our research indicates that 78% of U.S. consumers want to be connected to a well-informed phone rep who can solve their problem or help them complete a purchase. When your customers come calling, you ...
Response TapPosted on 03 August 2015 Posted in General, US Blog, US News
ResponseTap can help provide context & analytics to improve customer experiences according to latest Gartner research
At ResponseTap, we’re always working hard to provide best-in-class solutions to our clients, so of course we’re delighted when that hard work is recognised. You might have seen that earlier this y...
Katie JamesonPosted on 02 July 2015 Posted in General, International Blog, UK Blog, UK News, US Blog, US News
We’ve been named a “Cool Vendor” in CRM Customer Service and Support by Gartner
As the hawk-eyed amongst you might have noticed already, ResponseTap has been named a ‘Cool Vendor’ in the “Cool Vendors in CRM Customer Service and Support, 2015” report by Gartner, Inc, pub...
Katie JamesonPosted on 28 April 2015 Posted in General, UK Blog, UK News, US Blog, US News
Andy Crellin named top UK data influencer
Andy Crellin, Head of Insights at ResponseTap, has today been named as one of the UK’s top 100 data influencers. The inaugural “DataIQ Big Data 100” includes the top 100 people setting the big-d...
Katie JamesonPosted on 26 February 2015 Posted in Awards, General, News, UK News, US News
ResponseTap secures £4million in a Fresh Funding Round
ResponseTap are pleased to announce we have raised £4million in a fresh round of funding. The latest funding includes £2.5m from Beringea, which manages the ProVen Venture Capital Trusts, and £1.5m...
AdminPosted on 14 May 2014 Posted in International Blog, International News, Investments, UK News, US News
ResponseTap founders win Great British Entrepreneur Award
The founders of ResponseTap, the Manchester-based call tracking and analytics company, have won a prestigious Great British Entrepreneur Award. The Great British Entrepreneur Awards, which took place ...
Response TapPosted on 22 November 2013 Posted in Awards, General, International News, UK News, US News
ResponseTap features in Marketing Week
Marketing Week discussed the ways in which brands are exploring new data they didn’t know they had in order to operate more efficiently this week, including how ResponseTap’s call tracking technol...
AdminPosted on 14 November 2013 Posted in General, International News, UK News, US News
Smartphones convert three times as many sales as previously thought
New research from ResponseTap (www.responsetap.com) shows that over three times as many sales are being made via smartphones than was previously thought. The discrepancy has arisen because most brands...
AdminPosted on 13 November 2013 Posted in International News, UK News, US News
Acquisio launches it’s Call Tracking Program
Award-winning performance media platform Acquisio have announced the launch of the Acquisio Call Tracking Program. This is a technology partnership program designed to help SEM agencies, reselle...
AdminPosted on 25 October 2013 Posted in International News, Product, UK News, US News