Use the online journey to understand why the customer has called
Give agents real-time suggestions to close the sale quicker
Start the call where the web journey left off
Call Intelligence from ResponseTap seamlessly bridges the gap between the online and offline journey. With every call dynamically routed to the most skilled agent for the job, ResponseTap's suggestions drive and guide how the call can best be dealt with. The result? A more relevant and valuable conversation that gets to the point of sale quicker, optimizes resources and improves the customer experience.
Call Intelligence from ResponseTap helps you plan resource better and to have shorter, but more valuable, calls.
“ Due to the sometimes complex nature of our holidays, many customers prefer to call to make the final booking after visiting the website. As soon as that happened we were losing valuable insight about their journey. ResponseTap has solved this problem. Not only can we see which sources of traffic are generating relevant visitors, it has helped us enhance the websites to give our customers a better all-round experience. ”
Digital Acquisition Manager