Categories

  • Common Questions
  • Tracking
  • Telecoms and set up
  • Pricing
  • Integration
  • Support

Common Questions

How many phone numbers will I need?

ResponseTap will automatically add numbers to your account as they are required, so you will not need to worry about how many number you might need. By using multiple telecommunications partners, ResponseTap are able to automatically give you as many numbers as your account may require, and add more as demand dictates.

How much does ResponseTap cost?

Our pricing structure is based on a cost per call so it is affordable for any size of company. Please contact us for more information.

Why should I track calls using ResponseTap?

ResponseTap can track the leads, sales and profit generated from any marketing campaign that you run which invites a phone call conversion option. This data can then be used to identify profitable marketing as well as underperforming campaigns so you can base decisions on your future marketing spend more effectively.

Tracking

Can ResponseTap track an unlimited amount of keywords?

Yes, because ResponseTap tracks each individual visitor, it can provide whatever information is available for a visit without the need to spend time configuring individual keywords, campaigns or ad groups. It will automatically detect these and report on every keyword.

Can ResponseTap track non search related traffic like emails and affiliates?

Yes, ResponseTap will track every online traffic source, not just search related traffic. This makes it an absolute must for companies with a diverse range of marketing activities. In fact, ResponseTap can even track offline advertising such as leaflets, brochures and direct mail campaigns.

How does ResponseTap track visitors?

ResponseTap uses asynchronous loading JavaScript, first party cookies, and unique tracking telephone numbers to track how a visitor finds and interacts with your website and subsequently with your call handling staff.

How does rtap-insight track visitors?

It uses asyncronous loading JavaScript and first party cookies to track how a visitor interacts with your website which enables us to report on repeat visitors and their multiple touch points. Find out more about rtap-insight.

What data does ResponseTap collect?

ResponseTap collects a range of data from every visitor and phone call, including; call duration, talk time, wait time, geographical origin, time and date of call, call status (answered, missed, engaged), caller ID, search phrase used, visitor path, referrer and much more.

Why should I track calls using ResponseTap?

ResponseTap can track the leads, sales and profit generated from any marketing campaign that you run which invites a phone call conversion option. This data can then be used to identify profitable marketing as well as underperforming campaigns so you can base decisions on your future marketing spend more effectively.

Telecoms and set up

Do I need additional phone lines?

No, the ResponseTap tracking numbers simply redirect to your existing phone lines, so you don’t need any additional phone lines.

How easy is ResponseTap to set up?

Set up can be done in less than fifteen minutes. ResponseTap will provide you with code to be installed on your website. Once set up your account will then automatically configure itself based on the marketing activity it identifies.

How many phone numbers will I need?

ResponseTap will automatically add numbers to your account as they are required, so you will not need to worry about how many number you might need. By using multiple telecommunications partners, ResponseTap are able to automatically give you as many numbers as your account may require, and add more as demand dictates.

Is ResponseTap compatible with my existing hardware and telephone systems?

Yes, ResponseTap requires no additional hardware and transparently forwards calls to your existing call handling system.

What types of telephone number are available with ResponseTap?

We can provide every number type in the UK, including geographic, non-geographic, free phone and premium rate numbers.

Pricing

How much does ResponseTap cost?

Our pricing structure is based on a cost per call so it is affordable for any size of company. Please contact us for more information.

Integration

Can ResponseTap integrate with other software, such as web analytics tools, CRMs and bid management systems?

Yes, ResponseTap can integrate with most online software solutions. Google Analytics and AdWords integration is already built in, and other software tools can be easily accommodated. We are always adding technology partners to our portfolio, contact us for full details.

How can we export the data for use in our own system?

ResponseTap provides the data for you to export by CSV, API and URL Callback for real time data transfer.

Support

Do you offer training?

ResponseTap has been designed to be as user friendly as possible, however we do offer additional training if it is required. Simply contact us to discuss your specific requirements.

How do I cancel an existing account?

Please send an email to the support desk support@responsetap.com detailing the username for ResponseTap Classic accounts or the account name or ID for accounts using our rtap product range, and unless specified we will take the date of receipt of the email and add your contractual notice period. Your account will then be terminated.

How long does it take to analyse the data provided by ResponseTap?

Not long at all, ResponseTap has been designed to show you the most important data in our user friendly graphical UI so you can quickly determine what to do next when it comes to marketing your business.