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Under the hood

ResponseTap's robust, agile, effortlessly scalable and enterprise ready Call Intelligence platform securely powers millions of calls every month. Here's how:

  • Security
  • Availability
  • Agility
  • Scalability

Security

At ResponseTap we take security seriously and are always working to meet our customers security needs:

  • Audited, approved and penetration tested by major vendors, including Salesforce.
  • Our enterprise ready data centres meet ISO/IEC 27001 standards.
  • Customer data replicated across multiple sites around the world for security and redundancy resilience.
  • Full failover provisions in the event of a system failure.
  • Proprietary spam detection algorithm removes spam and silent calls.
  • All our data is transferred using 2048 bit, SSL encryption for maximum security.
  • As a registered ISP, our range of IPs do not use public networks for data transfer.

Availability

ResponseTap’s cloud-based Call Intelligence platform was built with availability as a top priority, with multiple failover systems, should anything go wrong, to ensure your calls are always connected.

  • Historical average platform uptime of 99.995%, with 99.999% uptime for call routing.
  • We use multiple, geographically separated telecoms carriers and cloud solutions to provide the best possible resilience.
  • Utilizes Amazon CloudFront to serve tracking code from multiple edge servers around the world, maximizing load time and availability.
  • Ultra-low latency number replacement; the number changes typically in less than 24 milliseconds.

Agility

We know you need to be agile to win against competitors, which is why we build our technology with this in mind:

  • 365-day cookie window for maximum historical data.
  • Clicks not code configuration, removing need for expensive developer resource to configure the platform when you want to add or change anything.
  • Multi-channel data set for complete analytics across your customer journey, all automatically configured using machine learning, so you don’t have to worry when starting a new campaign.

Scalability

ResponseTap’s Call Intelligence platform was built to run on multiple cloud solutions to maximize scalability:

  • System architecture is infinitely and automatically scalable to suit seasonal demand and growth.
  • Operating in a hybrid-cloud, using AWS services for additional functionality and scale.
  • Designed in a service-orientated architecture, allowing new system components to be easily integrated.