Support

Our friendly support team is committed to providing exceptionally high standards and always strives to provide you with the very best level of support.

Submit a Support Ticket

Your Details:

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ResponseTap Details:

As it appears when you log into your account

Please provide brief details of your query

Explain in detail providing examples where applicable

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Support Opening Hours

GMT/BST Monday to Friday
9am - 5pm

(For phone and email support)

Please Note: If you need to log a support request out-of-hours please use the contact details to the right. All contact with our out-of-hours service will be responded to on the next working day, unless you report a Priority 1 fault.

Contacting the Support Team

What information do I need?

Account Type: Do you have a, 'rtap-insight', 'rtap-intel' or the older 'AdInsight Classic' account?

Account Name / Account ID: These can be obtained by logging into your ResponseTap account and clicking on the 'Manage' tab (on the right hand side of the screen) and selecting the 'My Account' option from the resulting drop-down menu.

Your Full Name: Provide us with your full name; 'First' and 'Surname' details.

Company Name: Provide us with your 'Company Name' details.

Contact Phone Number: 'Best contact number' to call you back on (i.e. Landline).

Alternative Contact Number: 'Backup number' to get in touch with you (i.e. Mobile).

Summary: Provide a brief description of the why you are contacting us.

Additional Information: Explain in detail the 'Request, Issue, Fault, or Query' relating to the use of the ResponseTap System (providing examples where applicable). The more information you provide the faster we can deal with your request.

How do I contact emergency support?

Out of hours emergency Support:
If you are experiencing a Priority 1 fault out of hours or you cannot get through to us on the above number during business hours, please call our emergency helpline on +44 (0) 845 052 3798* to report the fault.

*UK callers will be charged 2p/min plus the caller’s access charge 

Please note: Improper use of this facility will result in additional charges.