ResponseTap US - How we do it

Introducing rtap-experience

rtap-experience is our Call-based Marketing Automation platform with visitor-level call tracking at it's core. rtap-experience seamlessly links the online customer journey with offline phone calls, delivering greater insights for effective marketing ROI attribution and improved customer experience.

Full visitor history

Full visitor history

  • See every click before, during and after the call.
  • Attribute call revenue back to marketing spend accurately.
  • Reduce CPA by 30-50%.
  • Optimize the customer journey touchpoints.

Turn unknown web visitors into known customers

Turn unknown web visitors into known customers

  • Accurate web data delivered directly to your call centre agents
  • Start a conversation where the web journey left off
  • Create a better call experience and a happier customer

Close the Loop

Close the Loop

  • Integrate rtap-experience with your CRM and Contact Centre software
  • Create a full picture from the first web visit to the final call
  • Discover what really drives your sales

Integrations

ResponseTap has the ability to integrate with almost every software solution. These integrations can help you build better profiles of your customers to gain additional insights or they can be used to better automate your marketing efforts.

Key Features

rtap-experience is not just another call tracking product.  It combines all the features you’d expect but adds a depth of insight by tracking every click up to, during and beyond a phone call.  We also don’t force you to only view our reports as we know most customers want to integrate our call data into existing analytics infrastructures – enabling true attribution based on both the online and offline customer journey.

Invisible Dynamic Number Replacement

Invisible Dynamic Number Replacement

We pioneered the Invisible Dynamic Number Replacement solution, which prevents this “number flicker” in most situations.

Dynamic Call Routing

Dynamic Call Routing

Route your calls according to how visitors have found your website, enabling you to direct the calls to the best team, department or person within your business.

Missed Call Email Alert

Missed Call Email Alert

We pioneered the Invisible Dynamic Number Replacement solution, which prevents this “number flicker” in most situations.

Dynamic Call Whisper

Dynamic Call Whisper

The call whisper feature allows you to type in a short phrase that can be read out to the call handler before and/or after a call.

Call Benchmarking

Call Benchmarking

Evaluate calls based on their length. The duration of a call is often a good indication of its quality and you can define as many benchmarks as you wish.

Sales and Lead Tracking

Sales and Lead Tracking

Sales and lead data can be logged in numerous ways against each phone call so that you can track the ROI of your marketing.

Call Recording

Call Recording

Hear what your customers are saying and how the calls are handled by your staff. This feature we will also automatically play a call recording notification message to comply with legal requirements.

Post Call IVR

Post Call IVR

Collect real-time feedback from your call handlers by asking them to use their keypad to respond to a fully customizable set of menu options, which can be setup through an easy to use menu builder.

Spam Guard

Spam Guard

Block spam calls with one of ResponseTap’s Spam Guard solutions. This works by intercepting calls and marking them as spam in your reporting.

Start your journey today

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