Our friendly US-based support team is committed to providing exceptionally high standards and always strives to provide you with the very best level of support.
Submit a Support Ticket US
Support Opening Hours
EST Monday to Friday
9am - 1am
(For phone and email support)
Please Note: If you need to log a support request after-hours please use the contact details to the right. All contact with our after-hours service will be responded to on the next business day; unless a Priority 1 issue is reported.
Contacting the Support Team
What information do I need?
Account Type: Do you have a, 'rtap-insight', 'rtap-intel' or the older 'AdInsight Classic' account?
Account Name / Account ID: These can be obtained by logging into your ResponseTap account and clicking on the 'Manage' tab (on the right hand side of the screen) and selecting the 'My Account' option from the resulting drop-down menu.
Your Full Name: Provide us with your full name; 'First' and 'Surname' details.
Company Name: Provide us with your 'Company Name' details.
Contact Phone Number: 'Best contact number' to call you back on (i.e. Landline).
Alternative Contact Number: 'Backup number' to get in touch with you (i.e. Mobile).
Summary: Provide a brief description of the why you are contacting us.
Additional Information: Explain in detail the 'Request, Issue, Fault, or Query' relating to the use of the ResponseTap System (providing examples where applicable). The more information you provide the faster we can deal with your request.
How do I contact emergency support?
Out of hours emergency Support:
If you are experiencing a Priority 1 fault out of hours or you cannot get through to us on the above number during business hours, please call our emergency helpline on +44 (0) 845 052 3798 to report the fault.
Please note: Improper use of this facility will result in additional charges.
- Email support
- Phone support