ResponseTap gives each website session a unique number to connect the phone call to a customer’s website journey and campaign history, so you can understand which campaigns and keywords were responsible for driving phone sales.
Lifetime access to call data
Easily make comparisons on performance with lifetime access to your call data. Some Call Intelligence providers only allow access to 12 months, but we think reporting year on year comparisons should be a given.
Clicks not code
Data in real time
Integration into the other tools you use is simple, and the data is sent in real time, meaning you can make quick decisions.
Import ready made dashboards, goals and views into Google Analytics at the click of a button, so there’s no need to set up any new, customized reports to see call data.
The most accurate attribution data
Industry-leading post visit call attribution ensures maximum data accuracy. It’s pretty smart; you can read more about it here. Plus our full attribution modelling reports mean you can see what directly made the phone ring, and which campaigns influenced the phone sale.
Easy access to call recordings
Split channel call recording lets you listen to both the agent and the customer and identify patterns and phrases in the conversation that led to a successful outcome. This helps you get to know customers better and tailor future campaigns.
Next best actions
Present agents with suggestions on what to talk about based on the online customer journey, so you can start the call where the web journey left off.
Optimize for quality, not just quantity
Capture sales values and call outcomes so you can connect marketing campaigns to both volume of calls and also value of calls, to make better optimization decisions.
By using multiple telcos to supply our telephone numbers, you can be sure that number replacement continues without disruption if one of them goes down.
With simple, fixed pricing, we’ve made budgeting for Call Intelligence easier than ever before.