35% of revenue for James Villa Holidays comes via their contact center. But with no visibility on what was driving these inbound calls, the tour operator had no way of being able to accurately optimize campaigns or precisely track outcomes from these calls.
Until, in 2017, they implemented call tracking from ResponseTap.
“ Since going live with ResponseTap, we've tracked nearly £6 million through the contact center, which we wouldn't have seen before. ”
With simple, fixed pricing, we’ve made budgeting for Call Intelligence easier than ever before.
Want to see what ResponseTap can do for your business? Let’s get this conversation started.0800 138 7600