‘To know’ is the art of exceptional customer experience
Despite all the noise about customer experience in the press, great customer experience is still the exception rather than the rule in most cases. That’s because more often than not great customer e...
Response TapPosted on 12 May 2016 Posted in General
Call Tracking Features that help you turn Leads into Sales
Every business that wants to make money needs sales, and sales come from leads, so by definition your business need as many good quality leads as possible. Research from BIA/Kelsey and ConStat Commerc...
Response TapPosted on 02 May 2016 Posted in Google Call Tracking, International Blog, UK Blog, US Blog
ResponseTap Optimizely Integration
At ResponseTap we’re passionate about delivering key software integrations that enhance customer experience. With this in mind we’re proud to introduce our integration with Optimizely. Optimizely ...
Response TapPosted on 26 April 2016 Posted in Corporate News, Integrations
ResponseTap chosen as one of the 100 most exciting, fast-growing companies in the UK
This week, we’re proud to have been named as one of the UK’s Leap 100 companies! This list of firms has been carefully handpicked by City A.M. and LLP Mishcon de Reya, for being in the process of ...
Response TapPosted on 22 April 2016 Posted in Corporate News, General, Integrations
Insight Hub Features #1 (Data Comparison)
Throughout the next few months we want to keep you informed of the exciting new features within our new Insight Hub as we release them with a series of blogs explaining why they were developed and how...
Response TapPosted on 14 April 2016 Posted in General
New Insight Hub Launched
As with any new product we develop at ResponseTap, listening to our customers needs is at the heart of everything we do. With this in mind we’ve launched our new Insight Hub, which we will be rollin...
Response TapPosted on 11 April 2016 Posted in General
ResponseTap launches on Salesforce AppExchange to humanise the customer experience for brands
Integration will enable call handlers to know exactly who is calling, what they want and how best to handle the call, resulting in more sales 16 March 2016, London – ResponseTap , a leading prov...
Response TapPosted on 22 March 2016 Posted in Corporate News, General, News
Increasing Contact Center Efficiency for the Travel Sector in January
One of the busiest times of the year for travel agencies – for all kinds of travel company, actually – is January. It’s traditionally a time when people start to think of their summer holidays, ...
Response TapPosted on 04 January 2016 Posted in General, News, UK Blog, US Blog
How ResponseTap Helps Clients Make the Most of Christmas
December sees most retailers at their busiest; sales are up, lines are discounted, and with new presents being opened on Christmas Day comes the inevitable calls to help and support lines as we move t...
Response TapPosted on 18 December 2015 Posted in General, International Blog, UK Blog, US Blog
Visits are Opportunities – Seize Them
From the moment you launched your website it became a new doorway through which customers could visit your business, browse your products, and make further inquiries. From there, it’s important to u...
Response TapPosted on 16 December 2015 Posted in General, International Blog, UK Blog, US Blog
Incentivizing the Impulse: Getting Customers to Call
You can’t make a sale without a customer deciding to buy, so it’s well worth looking at what factors influence the customer to make that choice. When you trace the customer’s journey from start ...
Response TapPosted on 11 December 2015 Posted in International Blog, UK Blog, US Blog
Why Aren’t Customers Calling? How ResponseTap Can Increase Conversion
When designing any kind of marketing campaign, one of the questions you should take into consideration is the expected return on investment. When managing the campaign, it’s even more important to k...
Response TapPosted on 09 December 2015 Posted in General, International Blog, UK Blog