May 2016

‘To know’ is the art of exceptional customer experience

Despite all the noise about customer experience in the press, great customer experience is still the exception rather than the rule in most cases. That’s because more often than not great customer e...

Call Tracking Features that help you turn Leads into Sales

Every business that wants to make money needs sales, and sales come from leads, so by definition your business need as many good quality leads as possible. Research from BIA/Kelsey and ConStat Commerc...

April 2016

ResponseTap Optimizely Integration

At ResponseTap we’re passionate about delivering key software integrations that enhance customer experience. With this in mind we’re proud to introduce our integration with Optimizely. Optimizely ...

ResponseTap chosen as one of the 100 most exciting, fast-growing companies in the UK

This week, we’re proud to have been named as one of the UK’s Leap 100 companies! This list of firms has been carefully handpicked by City A.M. and LLP Mishcon de Reya, for being in the process of ...

Insight Hub Features #1 (Data Comparison)

Throughout the next few months we want to keep you informed of the exciting new features within our new Insight Hub as we release them with a series of blogs explaining why they were developed and how...

New Insight Hub Launched

As with any new product we develop at ResponseTap, listening to our customers needs is at the heart of everything we do. With this in mind we’ve launched our new Insight Hub, which we will be rollin...

March 2016

ResponseTap launches on Salesforce AppExchange to humanise the customer experience for brands

Integration will enable call handlers to know exactly who is calling, what they want and how best to handle the call, resulting in more sales 16 March 2016, London – ResponseTap , a leading prov...

January 2016

Increasing Contact Center Efficiency for the Travel Sector in January

One of the busiest times of the year for travel agencies – for all kinds of travel company, actually – is January. It’s traditionally a time when people start to think of their summer holidays, ...

December 2015

How ResponseTap Helps Clients Make the Most of Christmas

December sees most retailers at their busiest; sales are up, lines are discounted, and with new presents being opened on Christmas Day comes the inevitable calls to help and support lines as we move t...

Visits are Opportunities – Seize Them

From the moment you launched your website it became a new doorway through which customers could visit your business, browse your products, and make further inquiries. From there, it’s important to u...

Incentivizing the Impulse: Getting Customers to Call

You can’t make a sale without a customer deciding to buy, so it’s well worth looking at what factors influence the customer to make that choice. When you trace the customer’s journey from start ...

Why Aren’t Customers Calling? How ResponseTap Can Increase Conversion

When designing any kind of marketing campaign, one of the questions you should take into consideration is the expected return on investment. When managing the campaign, it’s even more important to k...