Use a customer’s online behavior to give agents a better understanding of why they called, leading to more informed conversations. Plus, you can link sales values to marketing campaigns that drove the call, for accurate ROI.
Combine online behavior and customer data in one place. Compatible with Lightning or Classic, you can see it all in your usual interface.
Link recorded sale values to your campaign data, so you can understand which channels are working for you and optimize your marketing spend accordingly.
Use Process Builder to determine which records our data gets linked to, enable automatic call linking and keep all your agent processes unchanged.
Call center agents know why the caller has got in touch, saving time on the call and helping them deliver a better customer experience.
With simple, fixed pricing, we’ve made budgeting for Call Intelligence easier than ever before.
Want to see what ResponseTap can do for your business? Let’s get this conversation started.877-630-7286