Direct ISVForce Terms

 

SUPPLEMENTAL CLAUSES FOR THE USE WITH THE ISVFORCE RESPONSETAP CUSTOMER SUCCESS APP

These clauses are supplemental to the latest Call Tracking Service Agreement entered into between the parties, and govern the use by the Customer of the ISVForce ResponseTap Customer Success App. The parties agree that clauses contained in these supplemental clauses (the “Supplemental Clauses“) shall be read in conjunction with the latest Call Tracking Services Agreement between the parties, and any relevant Service Order Form.

  1. 1. Definitions and Interpretation

1.1. Unless otherwise here defined, terms used in these Supplemental Clauses shall have the same meaning as such terms have in the Call Tracking Services Agreement. In these Supplemental Clauses, the following words have the following meanings:

Integration Services: means technical support services to assist with certain integration projects to integrate call tracking data with Customer or other third party tools.

Seats Renewal Date: means the day of the month on which Seats were first activated for a Customer Account. 

2. ISVForce ResponseTap Customer Success App Seats

2.1 Ordering of Seats.

(a) Access to the ISVForce ResponseTap Customer Success App is on a per-seat basis. ISVForce ResponseTap Customer Success App Seats may be requested by a Customer upon completion of a relevant Service Order Form. 

(b) Seats are per individual user, and more than one user may not use an individual licence. 

(c) Seats may be ordered at any time during the Initial Service Period, or then current Renewal Service period associated with a relevant ResponseTap product Licence.

(d) Additional Seats ordered by a Customer shall have the same Seat Renewal Date as that of the first ISVForce ResponseTap Customer Success App Seats allocated to a Customer. Seats may be ordered and provisioned at any time during the calendar month, and such additional Seats will renew in line with existing ISVForce ResponseTap Customer Success App Seats on the next Seat Renewal Date.

2.2 Termination of Seats

(a) Either party may provide not less than 60 days written notice to the other party to terminate or reduce the number of ISVForce ResponseTap Customer Success App Seats, such notice period to begin on the next Seat Renewal date, and such notice period not to expire prior to the end of the Initial Service period, or then current Renewal Service Period.

(b) In the event that the Customer wishes to serve notice on all Services supplied by ResponseTap, then the notice period for all Services shall be 60 days, or the notice period as specified in the latest Call Tracking Services Agreement between the parties, whichever is the greater.

(c) Where notice is served by either party to terminate ISVForce ResponseTap Customer Success App Seats, the Customer will be solely responsible for extracting and/or making back-ups of any data that they may wish to retain. This ability may not be available once Seats have been terminated.

(d) Provision of ISVForce ResponseTap Customer Success App Seats involves integration with third party tools and is dependant upon continuing agreements between ResponseTap and such third party vendor (e.g. Salesforce). Where notice of termination of such agreement with a third party vendor is served and/or received by ResponseTap, then ResponseTap reserves the right without liability to the Customer to cancel any affected Seats. ResponseTap will endeavour to provide the Customer with as much notice of termination as is reasonably possible, but in any event no less than 14 days.